4RM manufactures a wide range of retail furniture and equipment, including shelving systems, checkout counters, self-service checkout kiosks, Parcel lockers, coffee stations, POS systems for retail, and other retail solutions. Since 2025, the 4RM division has also included the production of refrigeration equipment. The company also develops its own digital products using artificial intelligence and computer vision for e-commerce, logistics, and urban infrastructure.
The company was founded in 2015. Since 2022, 4RM has been part of the 1AK-GROUP holding company and continues to develop solutions for the retail sector, with a particular focus on quality, innovation, and sustainability.
4RM solutions are used not only in retail but also in other related industries. In addition to supermarkets, hypermarkets, neighborhood stores, discounters, and specialty retail outlets, the company’s equipment and technologies are used at gas stations, in logistics and e-commerce, in pharmacy chains, as well as in projects related to automated service points and order fulfillment. This approach allows 4RM solutions to be adapted to various business formats where it is important to organize space efficiently, automate processes, and enhance customer convenience.
4RM collaborates with a wide range of retailers in the CIS and Asia, implementing projects for various retail formats—from local chains to large retail operators. The company’s partners include Green, Euroopt, Metro, OMA, and other players in the retail market.
Yes, 4RM has completed projects. We specialize in the design, manufacture, and supply of retail fixtures for various retail formats. Our completed projects include “Seven Fridays XXL” in Belarus, Makro Local in Uzbekistan, Megastore in Azerbaijan, Magnum in Kazakhstan, and many others. You can learn more about our projects on the page: https://4rm.org/en/projects
Our equipment complies with the technical regulations of the Customs Union and international quality standards. The company has implemented and certified an integrated management system that meets the requirements of ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018.
4RM Systems’ production facilities are located in the Vitebsk Free Economic Zone at the following address: 210039, Republic of Belarus, Vitebsk, 50 Petrusya Brovki St., Building 7. This includes 25,000 m² of production facilities equipped with high-tech automated machinery from global manufacturers, as well as a staff of over 350 employees.
4RM Refrigeration—a Belarusian refrigeration equipment manufacturer specializing in energy-efficient and eco-friendly solutions for retail and HoReCa—is located at: 222666, Republic of Belarus, Minsk Region, Stolbtsy, 8 Zadvorenskaya St. It has 12,000 m² of production space and a staff of over 250.
The 4RM group comprises several specialized divisions: the 4RM Systems plant (Vitebsk), which manufactures retail equipment; the 4RM Refrigeration (Stolbtsy), which specializes in refrigeration equipment; the digital division 4RM Tech, responsible for the development and implementation of digital solutions; and the sales division 4RM Trading, which is responsible for sales strategy and distribution development. This structure enables the company to offer comprehensive solutions for equipping stores and retail facilities.
Yes, 4RM equipment has all the necessary quality certifications. It complies with the technical regulations of the Customs Union and international standards. The company has implemented and certified an integrated management system in accordance with ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018.
Yes, we design custom equipment tailored to your specific needs and business model. We also offer ready-made solutions for grocery stores, beauty supply stores, sports stores, and pharmacies.
Our company develops custom solutions with unique designs tailored to the client’s brand guidelines. We take into account all requirements regarding dimensions, colors, materials, and visual design to ensure that the final products perfectly align with the brand’s corporate identity.
Yes, we manufacture equipment based on custom drawings and produce various types of products to order. Feasibility and production timelines depend on the scope of the project, the complexity of the design, and the technical requirements for the product. As a rule, such orders are considered for mass production or sufficiently large production volumes.
We supply equipment and carry out projects in various regions. 4RM’s products and solutions are available in Belarus, Russia, the CIS countries, Eastern Europe, and the Middle East. Our service area is constantly expanding, enabling us to work with both local companies and international retail chains and projects.
Yes, we provide equipment installation services. To carry out installation work, we partner with trusted contractors in various countries, which allows us to organize on-site installation and commissioning efficiently, promptly, and in accordance with local requirements.
Equipment installation is not included in the base project cost. This service is provided separately and is priced on a case-by-case basis, taking into account the country, scope of work, and specific characteristics of the site.
Yes, the premises usually need to be prepared before installing commercial equipment. It is important to check the dimensions and layout of the space in advance, prepare the electrical connections, and, if necessary, provide for water supply and a ventilation system for refrigeration or kitchen equipment.
Our specialists help assess the premises, provide recommendations for preparation, and take all technical requirements into account as early as the design phase to ensure that the equipment installation proceeds quickly and without additional complications.
If the equipment was damaged during delivery, you must document the damage immediately and notify us. If the delivery was handled by our company or our contractors, the equipment is covered by our warranty. In that case, we will arrange for repairs or replacement in accordance with the terms of the warranty.
Yes, we provide technical support after the equipment is installed and assist our customers throughout its entire operational life.
Yes, we provide assistance with equipment startup and support the process until the system is fully operational.
Yes, we provide warranty service for all equipment we supply. The terms of the warranty depend on the type of product and are agreed upon when the order is placed.
If the equipment stops working during the warranty period, please contact your account manager. We will help determine the cause of the malfunction, perform an initial diagnosis, and, if necessary, arrange for the repair or replacement of the equipment in accordance with the applicable warranty terms.
Yes, we supply spare parts and components for our equipment—both standard items and solutions tailored to specific models and applications.
Yes, we provide support for equipment upgrades and modernization. We help identify the best solutions based on your current needs and the condition of your system, and ensure that new components are properly integrated into your existing infrastructure.
We offer a variety of retail shelving units designed for different purposes: for bread, alcohol, fruits and vegetables, books, tobacco products, and promotional displays.
Our range also includes models with a middle panel (FS)—island displays—as well as models with a back panel (KM)—wall shelving and end shelving. These can be used as a base to assemble various configurations of retail fixtures tailored to the store layout and display requirements.
In addition, ready-made solutions from the RM series are available, including specialized sets for specific product zones.
Yes, we work with individual customers through online marketplaces. You can also place an order with our authorized dealers, who serve private customers.
Yes, the shelf heights are adjustable. All shelving units feature a modular design, allowing you to flexibly adjust the shelf layout to suit the display format and specific characteristics of the merchandise.
Yes, we offer the option to customize the shelving to match your corporate identity. We’ll adapt the design to your brand guidelines—including colors, graphics, and design elements—so that the fixtures blend seamlessly into the retail space’s overall concept.
Yes, we offer custom assembly of retail shelving units. This service can be arranged either in conjunction with equipment delivery or separately, depending on the project’s requirements and scope.
The height of retail shelving varies by model and can range from 860 to 3,000 mm. This allows you to choose the right solution based on the store’s layout, the specific features of the space, and the requirements for product display.
The weight of a shelving unit depends on its configuration: height, type of panel, number of shelves, and accessories used. The exact weight is determined after selecting a specific model and configuration.
Components and accessories for retail shelving must be ordered separately. They are generally not included in the standard package and are selected on a case-by-case basis, depending on the type of merchandise, display format, and the store’s specific needs.
We offer several types of checkout counters to help you find the best solution for your store’s layout, checkout area size, and customer traffic volume. Our product range includes checkout counters with conveyor belts, Mini and Express models, the Nova and Mega lines, as well as hybrid checkout counters. This allows for the efficient organization of the checkout area in both small retail outlets and supermarkets.
4RM checkout counters are suitable for stores of various sizes, ranging from small neighborhood shops and discount stores to supermarkets and other retail facilities with varying levels of customer traffic. Thanks to their various configurations and sizes, they can be adapted to the specific layout of the checkout area, making efficient use of space and ensuring a convenient shopping experience.
Yes, our checkout counters can be integrated with POS equipment. The design allows for the placement and connection of the necessary components of the checkout area, so the solution can be adapted to the equipment in use and the specific requirements of each store.
Yes, we provide warranty service for checkout counters, as well as post-warranty support, and we repair the equipment as needed.
Yes, we have solutions for small stores. First and foremost, these are the Mini checkout counters—compact models suitable for both right- and left-side conveyor placement, which can be supplemented with necessary accessories: cash boxes, shelves, holders, protective elements, and other options.
Express checkout counters—compact solutions without a conveyor belt—are also suitable for retail locations with limited space. They allow for the efficient organization of the checkout area in neighborhood stores, discounters, and other formats with a fast flow of customers.
The standard configuration of a checkout counter includes the following main structural components: the base, the stand, the cash drawer, the transporter (if included in the model), the cashier’s workstation, and the tabletop.
Additional components and accessories are not included in the basic package and are selected separately—depending on the specific tasks, store format, and requirements for the checkout area.
Checkout counters range in size from 750 to 4,000 mm. This allows you to find a solution that fits any store format—from compact retail outlets to high-traffic supermarkets.
Self-service checkout kiosks are suitable for stores of various formats, including supermarkets, mini-markets, neighborhood stores, gas station stores, and other retail locations. This solution helps reduce lines, speed up customer service, and optimize operations in the checkout area.
The space required depends on the model of the self-service checkout kiosk. The product line includes compact solutions that are suitable even for small stores and allow you to set up a self-checkout area without significantly increasing the floor space.
Yes, we provide installation and configuration services for self-service checkout systems. The equipment comes with software that is customized to meet the customer’s specific requirements and business processes.
Self-service checkout kiosks integrate with the customer’s software and fit seamlessly into the store’s existing IT infrastructure. If necessary, we can engage a third-party integrator to connect and configure the system according to the specific requirements of the project.
Yes, the system is secure. Self-service checkout kiosks are equipped with solutions to detect and prevent errors when scanning items, and can also be integrated with video surveillance and transaction monitoring systems. This helps reduce the risk of losses and ensures that all transactions at the checkout are monitored.
Yes, self-service checkout kiosks can be equipped with a built-in scale module or supplied without one—depending on the model selected, the store format, and the specific characteristics of the product range. This approach allows you to select a solution tailored to the specific needs of the retail location: models with scales are ideal for stores selling weight-based goods, while configurations without a weighing module are suitable for locations with a fixed product range.
It is impossible to specify the exact cost of a self-service checkout in advance, as the price depends on the selected configuration and technical specifications. The final cost is influenced by the feature set, the presence of a weighing module, the type of scanner, the housing design, the software, and other options. Therefore, the price is calculated on a case-by-case basis—after selecting a configuration that takes into account the store format, product range, and business objectives.
Yes, detailed operating instructions are provided with the self-service checkout kiosks. The package includes a user manual describing all functions, as well as installation, setup, and usage guidelines.
Self-service checkout registers help speed up customer service and reduce lines in the store. They lighten the workload on staff, help make more efficient use of the checkout area, and increase the store’s throughput. In addition, these registers are convenient for customers with only a few items and help optimize the store’s operational processes.
Self-service checkout systems use specialized software that is selected and customized to meet the specific needs of each store. This can be either the customer’s own software, already integrated into their IT infrastructure, or ready-made solutions offered by an integrator. This approach ensures the checkout operates correctly, allows for flexible configuration of service scenarios, integration with accounting systems, and adaptation to the customer’s business processes.
We offer a variety of checkout systems, selected based on the store format, floor space, customer traffic, and product mix. Our product range includes solutions for neighborhood stores, supermarkets, discount stores, hypermarkets, and gas stations—from compact checkout lines for small locations to full-scale modular systems for large retail spaces.
Checkout counters are available in various sizes—ranging from 665 mm to 4,000 mm and beyond. This allows you to find the optimal solution for any retail format: from small stores and mini-markets to supermarkets, hypermarkets, and high-traffic locations. The size of the checkout line is selected individually, taking into account the store’s floor space, the layout of the sales area, and requirements for customer convenience.
Cash register counters are made of metal and chipboard. The metal ensures durability and reliability, while the chipboard gives the counter a neat appearance. This combination of materials makes the counter practical and convenient for everyday use.
Yes, our parcel lockers integrate easily with logistics and e-commerce systems thanks to an open API and pre-built connectors.
We support integration with popular logistics providers, including SDEK, Boxberry, Russian Post, Yandex Delivery, DPD, DHL, FedEx, UPS, Aramex, Ozon Logistics, and others.
Our parcel lockers can also be integrated with e-commerce platforms and CRM systems, including 1C-Bitrix, InSales, Ecwid, retailCRM, Moysklad, Shopify, WooCommerce, Magento, PrestaShop, and Salesforce Commerce Cloud.
If your system isn’t on the list—that’s not a problem. We can implement integration tailored specifically to your project.
Yes, our Parcel lockers can be fully customized to match your brand identity. We offer branding options for the locker body (color, paint, vinyl wrap), the on-screen interface, as well as printed receipts and notifications. The Parcel lockers become an integral part of your customer experience, rather than just a generic metal box.
Our parcel lockers support several ways to pick up packages, so customers can choose the most convenient option:
- PIN code — a one-time code sent via SMS or email after delivery
- QR code — scanned from a smartphone via an app or email
- Mobile app — open the locker with a single tap
- Barcode — scanned by the terminal’s built-in scanner
Available pickup methods are configured during integration and can be adapted to your business processes.
Yes. All devices are integrated into a single management system accessible via a web interface.
You can monitor the status of each cell, occupancy levels, temperature (if climate control is available), operation history, and technical events in real time.
In the event of any abnormal situations, the system automatically sends notifications to the responsible staff. Remote diagnostics are also available, allowing most issues to be resolved without visiting the site.
The final price is determined by several factors:
- Compartment configuration: number and sizes (ranging from small compartments for documents to large ones for bulky shipments)
- Integration scenario: API connection to your system or a ready-made software solution with a personal dashboard, analytics, and management
- Branding and design: application of corporate identity and interface customization
- Installation conditions: outdoor model with moisture protection and a vandal-resistant housing
We create customized commercial proposals—submit a request, and we’ll calculate the cost for your project.
Installation of a parcel locker takes about one month from the date the order is confirmed.
The process runs in parallel: while the equipment is being manufactured, we configure the software and conduct testing. By the time of delivery, the device is fully ready for operation.
On-site installation usually takes one business day.
Yes, integration with an online store is possible.
Parcel lockers connect to your platform via API and appear as a pickup option directly during checkout.
The customer selects the parcel locker during checkout, receives a notification with a code after delivery, and picks up the order at their convenience.
We support integrations with popular CMS and e-commerce platforms, and we can also connect to custom solutions.
Yes, we provide a full range of technical support services throughout the entire service life of the equipment.
This includes remote diagnostics, rapid incident response, software updates, and system operation consultations.
On-site service is available as needed. All support terms are specified in the SLA and agreed upon at the time the contract is signed.
Yes, you can not only receive but also send packages through our Parcel lockers.
Parcel lockers support two-way operations: the sender places the package in an available compartment, after which the system registers the shipment and transmits the data to the logistics operator.
This is convenient for returns to online stores, as well as for P2P shipments within the network.
We offer a complete range of retail equipment that addresses all key store needs—from storage to product display:
- 1. Vertical and semi-vertical display cases (rack displays). Jupiter, Neptun, Pluton, and Uranus series—for product display and easy access
- 2. Deli and pastry display cases. Diona and Elissa—for fresh products, desserts, and prepared foods
- 3. Freezing equipment. Erida dispensers, Hella, Leda, and Luna chests, Delta combination solutions—for storing frozen products
- 4. Specialized solutions. IDA promotional display cases, flower display cases, and deli stations—for promotions, flowers, and prepared foods
The equipment lines differ in terms of features, design, and adaptability to the store’s specific needs:
- Classic — the flagship line: high reliability, a wide range of options, and the ability to customize the equipment to the store’s specific needs
- Solaris — the budget line: cost-effective solutions without compromising build quality
- AIR — the premium line: an “airy” design with an ultra-thin frieze for maximum product visibility
Equipment is selected based on the store format, floor space, product range, and display layout:
- For neighborhood stores—narrow Slim/Compact models (depth 700–780 mm), which save space
- For supermarkets and large stores—standard and deep models (900–1200 mm) that can be connected in a line
- By loading type—Roll-In or Backloader models for quick stocking and handling of pallets
Our equipment supports all the main temperature ranges required for storing different categories of goods:
- L1 (from -22°C to -18°C) — for frozen foods
- M1 / M2 (from -1°C to +7°C) — for meat, fish, preserves, and dairy products
- H1 / H2 (from +1°C to +10°C) — for vegetables, fruits, baked goods, and beverages
The equipment features a modular design, allowing for flexible line configuration to fit the store layout:
- Standard sections: 1250, 1875, 2500, and 3750 mm
- Compact modules: 940 mm — for small spaces
- Corner elements: IC90 — for building lines of any configuration
We use different types of refrigerants—depending on the application, equipment configuration, and energy efficiency requirements:
- R290 (propane)—for built-in refrigeration, known for its high energy efficiency.
- R744 (CO₂)—for eco-friendly central refrigeration systems.
- Traditional freons—proven solutions for standard applications and various types of equipment.
This is an innovative system that allows display cases with built-in refrigeration units to be connected to a water loop. Heat from the equipment is dissipated outdoors via the water loop or used to heat the premises, thereby reducing the cost of air conditioning the space.
The difference between built-in and remote refrigeration systems lies in the equipment’s location and operating conditions:
- Built-in (Scroll / Plug-in) — ready to use right out of the box, requires no complex installation, is portable, and is ideal for small stores
- Remote — the refrigeration unit is located outside the sales area, which saves space, reduces noise levels, and removes excess heat from the customer area
Refrigerated showcases are sensitive to external conditions, so it is important to choose the right installation location:
- Do not install them under air conditioners—the airflow disrupts the temperature control
- Do not place them in drafty areas—this reduces cooling efficiency
- Avoid direct sunlight—it causes the equipment to overheat
- The air velocity in the display case area should not exceed 0.2 m/s
Proper loading of the display case ensures stable temperature and product freshness:
- Do not block the air intake and exhaust vents—leave at least 40–50 mm of free space
- Do not exceed the maximum loading line
- Load only pre-chilled products
- Once a month: Clean the condenser yourself (for built-in refrigerators) and check the drain.
- Every 6 months: Have qualified technicians perform a full scheduled maintenance check.
When operated in accordance with the instructions and maintained regularly, our display cases have an average service life of 10 years.
If a display case with a built-in refrigeration unit has become noisier, the most common cause is a dirty condenser. This causes the compressor to work harder, resulting in increased noise. If the problem persists after cleaning, you should check the fans and ensure that the refrigeration unit is securely fastened.
The standard warranty period is 12 months from the date of sale, unless otherwise specified in the contract.
We offer digital solutions for automating and managing retail processes in stores and chains. Our product lineup includes:
- STEMMA — for product recognition, display monitoring, customer behavior analysis, and centralized analytics across retail locations.
- SOVA — solutions for managing self-service scales and fraud prevention.
- LOCCA — tools for order fulfillment and logistics, as well as for additional services at points of sale: vending, coffee stations, and digital advertising.
Digital technologies help automate key in-store processes and improve operational efficiency.
With their help, you can monitor inventory levels, analyze customer behavior, reduce shrinkage and prevent fraud, manage equipment and staff workstations, and obtain centralized analytics across all retail locations.
As a result, businesses achieve more transparent management, improve service quality, and optimize operational processes.
Yes, our digital solutions are suitable for both small stores and large retail chains. The systems can be implemented gradually and scaled as your business grows—from a single store to an entire chain.
Even small stores are actively adopting self-service and automation technologies because they help speed up service, reduce lines, and ease the workload on staff.
Yes, it is possible—we suggest starting with a pilot project.
This approach allows you to implement digital solutions gradually: test the functionality at one or more locations, evaluate the results, and then scale the system across the entire network.
Digital solutions offer stores more capabilities than traditional retail equipment.
They enable the automation of key processes and provide real-time data on store operations.
With their help, you can monitor product availability on the shelves, analyze customer behavior, reduce losses, and make management decisions faster.
Unlike traditional equipment, digital systems help increase store efficiency, improve service, and optimize operational processes.
Yes, they do. Our solutions integrate with 1C:Enterprise and other accounting and ERP systems via an open API. Data on events, analytics, and incidents is transferred automatically—without manual entry or duplication of information. If you have a custom system, we will assess the feasibility and format of integration on a case-by-case basis.
Our digital solutions can automate the following in-store processes:
- 1. monitoring of out-of-stock items
- 2. analysis of customer behavior on the sales floor
- 3. operation of self-service checkout registers
- 4. fraud prevention at self-service checkout registers and scales
- 5. monitoring of staff workstations
- 6. control of product displays
- 7. collection and analysis of store performance data
- 8. equipment management and monitoring
The cost of implementing digital solutions for a store is calculated on a case-by-case basis—there is no standard price list, as everything depends on the project’s objectives and scope.
In some cases, the cost is based on the number of cameras; in others, it is based on the facility as a whole, the number of workstations, or the volume of events processed.
To calculate the exact cost, we conduct a brief interview, clarify the objectives, and prepare a transparent commercial proposal.
Yes, that’s possible—we offer a pilot launch.
This allows you to test the solution in the real-world conditions of your facility and evaluate the accuracy and relevance of the analytics before full implementation.
The terms of the pilot (duration, scope, and reporting format) are agreed upon on a case-by-case basis.
Yes, we provide technical support after installation.
This includes monitoring system performance, responding promptly to incidents, updating models and software, and providing guidance on using the platform.
Service levels and response times are specified in the SLA and agreed upon during the contract phase.
Data security is one of the key priorities of our solutions.
We support the option of deploying the system on the customer’s infrastructure (on-premise), whereby video streams and analytics remain within your network and are not transmitted externally.
Additionally, we implement data encryption during transmission and storage, role-based access control, and compliance with personal data protection laws.
Our ready-made retail solutions include a comprehensive range of equipment for fitting out retail spaces: sales and storage shelving, checkout counters, self-service checkout kiosks, refrigeration and POS equipment, and other items necessary for the operation of a retail outlet. We offer these solutions for grocery, cosmetics, sports, and jewelry stores, as well as pharmacies. In addition, our company supplies equipment for food courts, beauty salons, hair salons, and other service sectors.
Our ready-made solutions are suitable for a variety of business formats, including grocery stores, mini-markets, cosmetics and perfume shops, sports stores, jewelry stores, home improvement stores, and pharmacies. We also implement projects for food courts, beauty salons, hair salons, and other service-sector establishments.
A ready-made solution is a set of equipment tailored to a specific store format and its operational needs. Unlike purchasing individual components, this solution already includes all necessary equipment and takes the store layout into account, which simplifies the store launch process and allows you to set up the workspace more quickly.
Yes, ready-made solutions are suitable for small stores, mini-markets, and gas stations. The equipment package is selected based on the size of the premises, the retail format, and the product range, which allows for efficient use of space and ensures the store operates smoothly.
Yes, as part of our ready-made solution project, we provide a full range of services: from 3D visualization and equipment selection to the development of layout solutions and the preparation of technical documentation.
Yes, we handle the assembly and installation of equipment according to the customer’s specifications, ensuring proper assembly, connection, and commissioning.
The cost of the project depends on its scope and the nature of the work involved: equipment procurement, 3D visualization, layout design, installation, software integration, and additional services.
