SOVA Self Service Scale Software for Retail Stores
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SOVA is a comprehensive software solution for the centralized management, monitoring, and protection of self-service scales, combining the SOVA Scale management module and the SOVA Antifraud intelligent loss prevention system. By integrating with a retailer’s checkout systems and ERP, the module enables control of the entire network of equipment from a single interface: from accurate product recognition and tracking of customer actions to real-time analytics of weighing zones and instant blocking of fraudulent transactions.
Problems that the SOVA program solves for self-service scales
Problems:
- Lack of centralized control
- Time wasted on local maintenance
- Low product recognition accuracy
- Product substitution
Business Benefits
The software provides full control over self-service scales:
- Centralized management of all scales in the network
- Updating product lists and prices with a single click
- Convenient product search by catalog and PLU codes
- Voice search for products
- Monitoring of suspicious transactions
- Analytics on weight-based sales
- Monitoring of device technical condition
- Remote diagnostics and restart
- Support for multiple interface languages
- Quick deployment of the self-service system
- Integration of the Stemma Recognition product recognition module
- Fraud protection
FAQ
Our digital solutions can automate the following in-store processes:
- 1. monitoring of out-of-stock items
- 2. analysis of customer behavior on the sales floor
- 3. operation of self-service checkout registers
- 4. fraud prevention at self-service checkout registers and scales
- 5. monitoring of staff workstations
- 6. control of product displays
- 7. collection and analysis of store performance data
- 8. equipment management and monitoring
The cost of implementing digital solutions for a store is calculated on a case-by-case basis—there is no standard price list, as everything depends on the project’s objectives and scope.
In some cases, the cost is based on the number of cameras; in others, it is based on the facility as a whole, the number of workstations, or the volume of events processed.
To calculate the exact cost, we conduct a brief interview, clarify the objectives, and prepare a transparent commercial proposal.
Yes, that’s possible—we offer a pilot launch.
This allows you to test the solution in the real-world conditions of your facility and evaluate the accuracy and relevance of the analytics before full implementation.
The terms of the pilot (duration, scope, and reporting format) are agreed upon on a case-by-case basis.
Yes, we provide technical support after installation.
This includes monitoring system performance, responding promptly to incidents, updating models and software, and providing guidance on using the platform.
Service levels and response times are specified in the SLA and agreed upon during the contract phase.
Data security is one of the key priorities of our solutions.
We support the option of deploying the system on the customer’s infrastructure (on-premise), whereby video streams and analytics remain within your network and are not transmitted externally.
Additionally, we implement data encryption during transmission and storage, role-based access control, and compliance with personal data protection laws.
Need some advice?
Send a request and we will call you back.
