STEMMA Queue Control for queue management

AI module for automatic monitoring and management of queues in checkout areas and service points. The system uses computer vision technology to determine in real time the length of queues and the number of occupied checkouts, estimates waiting time, forecasts load growth, offers automatic opening of additional checkouts or redirects customer flows. The module integrates with POS-systems, personnel management system and internal communications of the store, allowing to respond quickly to peak loads.

Problems that STEMMA Queue Controlle solves

Problems:

• Long waits at checkouts, reducing customer loyalty.
• Loss of customers due to excessive queues during peak hours.
• Uneven staff utilization - overloading some checkouts while underloading others.
• Lack of data for planning shifts and work schedules.
• Human factor in making decisions about opening additional checkouts.

Business value

The software provides:

• Improved service quality - less waiting time, higher customer satisfaction.
• Reduced revenue loss - retention of customers who may have left due to queues.
• Optimization of staff work - rational distribution of workload.
• Transparent analytics - statistics on queues, service time and peak hours.
• Increased loyalty - comfortable conditions for customers at any time of day.