STEMMA AssistBot for customer assistance

An intelligent voice and text assistant for shoppers that integrates into self-service terminals, interactive kiosks or retailer mobile apps. The module uses natural language processing (NLP) and artificial intelligence technologies to answer customer questions, help customers find the right products and navigate the sales floor, check prices and availability, recommend recipes based on selected products, inform about promotions and special offers. The module increases the level of customer service, speeds up service and reduces the workload of sales floor staff.

Problems solved by STEMMA AssistBot

Problems:

• Staff overload during peak hours due to repetitive customer questions.
• Difficulty navigating the store for new or rushing customers.
• Lost sales due to a customer not finding the right product.
• Lack of quick access to information about products, prices and promotions.
• Low customer engagement in promotional activities.

Business Values

The software provides:

• Increased sales - through additional recommendations and personalized offers.
• Increased customer loyalty - comfortable and fast service.
• Reduced staff workload - freeing up employees for more complex tasks.
• Increased engagement - informing about promotions and cross-selling in real time.
• Collect analytics - data on frequent customer inquiries and interests.